Privacy Policy

1. Who we are

EZAI is a product of Pillai InfoTech LLP, registered in Mumbai, India. We run the AI chatbot platform at ezaichatbot.com and its sub-domains (“the Platform”). For personal data you give us about yourself, we are the data controller. For chat data your website visitors send through your widget, you are the controller and we process it on your behalf.

2. What data we collect

Account data: name, email address, phone number and business name, collected when you sign up.

Usage data: pages visited, features used, browser and device information, used for analytics and to improve the product.

Chat data: messages your website visitors send through your widget. This data is yours; we process it only to deliver the service.

Payment data: billing is handled by Stripe. We never see or store full card numbers.

Contact form: the name, email and message you send us, used only to reply.

3. How we use it, and on what legal basis

• To provide and improve the Platform (performance of our contract with you)
• To send transactional emails such as invoices and alerts (contract)
• To answer support requests (legitimate interest)
• To detect and prevent fraud or abuse (legitimate interest)
• To send product updates, only if you opt in (consent, which you can withdraw at any time)

We do not sell your personal data, and we do not share it for cross-context behavioural advertising. We share it only with providers we need to run the service: AI model providers, Stripe for payments, and our hosting and email providers.

4. International transfers

We are based in India and our servers may be outside your country. When we transfer personal data from the UK or EU, we rely on safeguards the law recognises, such as Standard Contractual Clauses.

5. Cookies

We use essential cookies to keep you signed in, and privacy-preserving analytics with no third-party ad trackers. You can block cookies in your browser, but parts of the dashboard may stop working.

6. How long we keep data

Account data is kept while your account is active. Chat data is kept for 90 days on Basic, 1 year on Standard and Professional, and for an agreed period on Enterprise. You can ask us to delete your data at any time.

7. Your rights

Everyone: you can ask to access, correct, export or delete your personal data.

UK and EU (GDPR): you can also object to or restrict processing, withdraw consent, and complain to your local data protection authority.

California (CCPA/CPRA): you can ask what personal information we hold and how we use it, ask us to delete or correct it, and you will not be treated differently for using these rights. We do not sell or share personal information as those laws define it.

To make a request, email hello@ezaichatbot.com. We reply within 30 days.

8. Changes to this policy

If we make a material change, we will update the date above and tell account holders by email before it takes effect.

9. Contact

Pillai InfoTech LLP
hello@ezaichatbot.com
Mumbai, Maharashtra, India